Our batteries are covered by a pro rata warranty. This means that depending on the amount of time you have had the battery for, if you make a warranty claim you may have to pay a small pro rata fee, based on the time you have had the battery and a percentage of the replacement change to battery’s RRP. This is because you have had substantial use from your product, receiving a certain value already from your investment.
If receiving a response takes longer than usual, please know we haven’t forgotten about you, it is just taking us a little longer as we are continuing to manage higher than normal enquiry volumes.
We are people just like you, doing our best to assist through these difficult times. We will treat you with kindness and respect and ask that you do the same.
All Aussie batteries employees have the right not to be subjected to any behaviour or abuse that includes threats of physical harm or violence, religious, cultural or racial insults, homophobic, sexist or other derogatory remarks.
We thank you for your cooperation. We'll be in touch as soon as we can.