How to get Warranty Support

All Warranty claims are handled online. We have our warranty team ready & waiting to answer any questions you may have. Please use the link below to create a claim.

Click here to be taken to our After Sales Enquiries form.

Please choose the Warranty Enquiry option under "Nature of Your Enquiry".

Every warranty claim is handled case by case, AGM claims and lithium claims are handled different.

Please wait for the email reply with directions to process your claim.

Delivery

Delivery insurance is included with all purchases, covering your items from damage or loss during transit. If you receive your order and find it has been damaged, please report this to us within 48 hours. If you believe you have a faulty product, the first step is lodge a warranty request online. Once we have received the warranty request, our technicians will get in contact with you to proceed further.

Faults or defects

Aussie Batteries & Solar will replace a battery if it is faulty or defective in either manufacturing or materials during the warranty period. Our batteries are covered by a pro rata warranty. You may have to pay a small pro-rata fee, based on the time elapsed since purchase & a percentage of the replacement change to battery’s RRP. This covers the use you have had from your product

Lithium Battery Range

Aussie Batteries & Solar Test all Lithium batteries in house. We have a testing facility on site that allows us to deep dive into any issue that may be occurring in the battery or any of the components with in the case. We will arrange to have the battery returned to us at our cost. If the battery is found to have no fault, the customer is responsible for the return shipping of the product and may be charged a technicians fee.

PLEASE NOTE- Opening, tampering or incorrect use of our products will automatically Void any warranty claim. Please contact us if you are experiencing issues with your product prior to opening or tampering with the product. Only connect batteries of the same brand, capacity, size & age together: This is vital to protect the battery and its longevity.

AGM Battery Range

Aussie Batteries & Solar request all AGM batteries be tested by a 12V auto electrician or a reputable testing facility such as Battery World. We will cover testing costs up to $20 per battery if the battery has failed.

We have a warranty form that needs to be emailed back along with test results and a photo of the top of the battery before we can proceed with your claim.

Please note our AGM Batteries are covered by a 12 month full replacement warranty. After that it is a pro-rata warranty, please see below.

Please note installing Deep Cycle Batteries under your bonnet without a heat shield or in electric golf buggies will void your warranty. More suitable battery types for these applications are CCA rated batteries. We do not provide Warranty for AGM Batteries used in Golf Buggies or Mobile Scooters or Lithium Batteries in Mobile scooters. Only connect batteries of the same brand, capacity, size & age together: This is vital to protect the battery and its longevity.

Important Note: Australian Consumer Law
This warranty is provided in addition to other rights and remedies held by a consumer at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Giant Power Lithium & AGM 5 YEAR PRO-RATA WARRANTY

Please note: We do not offer refunds once you have entered your pro rata warranty. We do however offer a store credit to be used during the original Pro Rata warranty period.

0-12 months from purchase date: full replacement **Manufacture Warranty
13-24 months from purchase date: full replacement with 20% pro rata fee of RRP
25-36 months from purchase date: full replacement with 40% pro rata fee of RRP
37-48 months from purchase date: full replacement with 60% pro rata fee of RRP
49-60 months from purchase date: full replacement with 80% pro rata fee of RRP

Pro-Rata Warranty Example:

John has a 140AH Giant Power battery. The battery has stopped charging. John has his battery tested, and it is confirmed that the battery is faulty. A new 140AH Giant Power battery has a RRP of $499. John has had his battery for 15 months, so according to the pro rata warranty, he will pay 20% of the RRP towards the replacement battery. John pays the pro rata fee of $99.80 and is sent a new 140AH Giant Power replacement battery.

All other warranties

The majority of our product lines are covered under our general warranty in the event of fault or defects in either manufacturing or materials during the warranty period. In the event of a faulty product, Aussie Batteries & Solar will at its discretion repair or replace the faulty product. We will arrange to have the item returned to us at our cost. If the item is found to have no fault or has been modified or tampered with, the customer is responsible for the cost of shipping the product both ways and may be charged a technicians fee.

Warranty Periods for all other products

2 Year Warranty

Giant Power Fridges
Ardent Fridges
Battery Chargers
Battery Boxes
Solar Panels
Solar Charge Controllers

Warranty Conditions

The warranty period is not renewed or extended as a result of a warranty repair or replacement
The sales receipt for the product must be provided as a proof of purchase when a warranty claim is made
The warranty is not transferable and is only offered to the original end user of the product
The warranty only applies to products purchased through Aussie Batteries & Solar or authorized resellers
To the extent that any conditions or warranty implied by law is excludable, such a condition or warranty is excluded.

Warranty Exclusions

Labour costs (technician fee)
Normal maintenance costs
To the extent permitted by law, any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses
Changes in the condition or operational qualities of the product, resulting from incorrect storage, fitment, application, maintenance, environmental factors, or other influences
Warranty offered by Aussie Batteries & Solar is void if the defect or fault is caused by:
- Failure to follow proper installation, operation or maintenance of the product
- Inappropriate or improper use of product for purposes other than that for which it was designed
- Neglect, lack of care, poor handling or accidental damage
- Repairs, alterations or modifications performed by a third party without our explicit consent
- Tampering or alterations to the product markings or labelling
- Contamination of product by foreign material
- Incorrect charging, including overcharging and/or undercharging
- Use of AGM batteries in golf buggies or mobile scooters
- Use of Lithium batteries in mobile scooters.